VIA Technical Support FAQ

VIA has established a comprehensive product and technical support portal, VIA Arena, which provides extensive information on buying, maintaining, accessorizing, trouble-shooting and updating VIA products and those of our industry partners. This page answers some of the most frequently asked technical support queries covering the following subjects:

• Driver downloads
• BIOS queries
• Graphics / video cards
• USB queries

If your question is not answered in any of the below links, please note that VIA provides public forums for our customers to receive technical support and advice. Be sure to include all of your system specifications and a detailed description of the issue, as this makes it easier for people to help you. You may find that the answer to your question is already mentioned in the forums.

Driver Downloads

For all VIA drivers, please go this page and select your operating system (OS). It is important that you know which OS you are using, as the drivers may differ:
http://www.viaarena.com/default.aspx?PageID=2

If you are not sure what driver you need, please read this article:
http://www.viaarena.com/default.aspx?PageID=5&ArticleID=68

If you're not sure what chipset you have and/or your motherboard make and model, read this:
http://www.viaarena.com/default.aspx?PageID=5&ArticleID=90

If you don't know what the term chipset means, read this article:
http://www.viaarena.com/default.aspx?PageID=5&ArticleID=87

Other commonly asked technical support questions are answered here:
http://www.viaarena.com/default.aspx?PageID=3&FCat=18 

BIOS

Please note that only the motherboard vendor can provide a new BIOS for you, or update your current BIOS.

If you have a VIA EPIA, VIA VB or VIA P4 mainboard, please go to the VIA Mainboards driver download page and select your mainboard model: http://www.via.com.tw/en/products/mainboards/download_main.jsp

If you're not sure what your motherboard make and model is, please read this article:
http://www.viaarena.com/default.aspx?PageID=5&ArticleID=90

Graphics/Video Card

For any issues with integrated graphics (IGP) or add-in graphics/video cards, please follow the instructions below for your relevant type of graphics/ video processor:

Games
If you are having trouble playing a game, please check the minimum specifications for the game and check that your graphics solution meets those requirements. For more information on meeting gaming specifications, please read this article: http://www.viaarena.com/default.aspx?PageID=5&ArticleID=365

IGP[e.g. S3 Twister, ProSavage, ProSavageDDR, UniChrome, UniChrome Pro, VIA Chrome9]
If you have an integrated graphics controller (IGP) that is part of a VIA chipset solution, please follow these links:
- For drivers, please visit VIA Arena at: http://www.viaarena.com/default.aspx?PageID=2
- For support, please post your query in the VIA Arena forums
(http://forums.viaarena.com/categories.aspx?catid=31&entercat=y).

Add-in Card     [e.g. S3 Virge, Savage4, Super Savage, DeltaChrome, Chrome S25 or S27]
If you have an add-in (AGP or PCI Express) video card from S3 Graphics, please follow these links:
 -- For drivers, please visit the S3 Graphics driver page at:
http://www.s3graphics.com/en/resources/drivers/index.jsp
 -- For support, please visit post your query in the S3 Graphics support forum: http://chromezone.s3graphics.com/

These related links might also be useful:
- A table of all VIA/S3 IGP (integrated graphics processor) chipsets model names and IDs:
http://www.viaarena.com/default.aspx?PageID=5&ArticleID=68&P=5
- Identifying legacy S3 integrated chipsets: http://www.viaarena.com/default.aspx?PageID=5&ArticleID=387
- How to upgrade from integrated graphics: http://www.viaarena.com/default.aspx?PageID=5&ArticleID=365
- How to upgrade or change your video card: http://www.viaarena.com/default.aspx?PageID=5&ArticleID=442
- S3 Graphics Chrome S27 card and driver features:
http://www.viaarena.com/default.aspx?PageID=5&ArticleID=465

USB

VIA has prepared a detailed FAQ concerning USB 2.0 PCI cards, which may be found on VIA Arena:
http://www.viaarena.com/default.aspx?PageID=5&ArticleID=71

There is also a general FAQ on USB here:
http://www.viaarena.com/default.aspx?PageID=3&FCat=13 

VIA Arena Forums

If your question is not answered in any of the above links, please feel free to visit the public forums provided for our customers to receive technical support and advice. To join the VIA Arena forums, go to
http://www.tkarena.com/forums/via-arena/.

When you post your question in the forums, be sure to include all of your system specifications and detailed description of the issue. This will help you receive a timely response and makes it easier for people to help you. You may find that the answer to your question is already mentioned in the forums; you can use the 'Search' function to find out.